VOLUMES SUBSCRIBER FAQ

Commonly asked questions regarding your Blackwing Volumes subscription. If you can't find your answer here, please email us at volumes@blackwing602.com

WHAT COMES WITH MY VOLUMES SUBSCRIPTION?

Volumes subscribers get a 12-pack of limited edition pencils each quarter for a full year. Each shipment also includes a sealed pencil archive tube for your collection and some subscriber-exclusive goodies. You are guaranteed to be among the first to receive each edition when you subscribe.

WILL I GET BLACKWING X (COLLABORATION) PENCILS IF I'M A SUBSCRIBER?

Blackwing X pencil and notebook sets are special edition collaborations we make with selected partners. These collaborations are often sold exclusively through the partners' storefront and are not a part of the Volumes subscription program. Volumes subscribers receive a limited edition pencil set every quarter for a full year and will always be notified when their Volumes subscription box has shipped.

I CHANGED MY ADDRESS FOR MY BLACKWING ACCOUNT, WHY DID MY SUBSCRIPTION STILL GET SENT TO MY OLD ADDRESS?

Changing your address associated with your Blackwing account is different from changing the shipping address for your Volumes subscription. Please refer to the question below for a step-by-step guide to how to properly change your subscription shipping address and make sure your shipment arrives at the correct address.

HOW DO I UPDATE MY SHIPPING ADDRESS FOR MY VOLUMES SUBSCRIPTION?

Please note, changing your address in your Blackwing account is different from changing the shipping address for your Volumes subscription. This is a step by step tutorial to make sure the next shipment will go to the correct address.

Step 1: Login to your Blackwing account on the Blackwing602.com website here.

Step 2: Go to "My Account" and click "Manage Subscriptions" in your account home page.

Step 3: Click on the "SUBSCRIPTIONS" Tab to display your subscriptions.


Step 4: Select the Subscription you want to update the address for.

Step 5: Scroll down to see your current shipping address. You can click on it to update it with a new address.
Step 6: Enter your new shipping address and make sure to scroll and click "SAVE SHIPPING ADDRESS" to save your changes.