Blackwing pencils are made out of Genuine Incense-cedar from California and Oregon. Incense-cedar features a fine, straight grain that sharpens quickly and evenly, giving the pencil a smooth, sharp point (and it smells great too!).
We use premium Japanese graphite in all of our pencils. Japanese graphite is darker and smoother than other graphites thanks to the unique combination of graphite, wax and clay. Plus, our relationship with our graphite manufacturer means we can get our graphites formulated to our exact specifications.
Our long point sharpener is a two step sharpening process. Step one sharpens the wood, and step two sharpens the graphite. First, insert the pencil into the hole labeled "1" and turn clockwise until the pencil spins freely. Then, insert the pencil into the hole labeled "2" and turn clockwise until the pencil is sharp.
Volumes is our quarterly limited edition pencil program. Every quarter, we release a new design into the wild and, once it's sold out, we'll never make it again. You can subscribe to Volumes to make sure you don't miss out.
Blackwing Volumes, Blackwing Labs, and Blackwing Loves pencils can be purchased on our website. Blackwing X pencils are purchased through our collaboration partners, though not all Blackwing X pencils are available to purchase. Volumes pencils are also available in the Volumes subscription program.
Blackwing Volumes, Blackwing Labs, and Blackwing Loves pencils are limited products that will not be remade. Once they're sold out, they're gone for good. Blackwing X pencils may be reproduced at the discretion of us and the collaboration partner.
Shipping & Returns
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We also have retailers all over the world who stock our products. Please keep in mind, for any international orders, we are not responsible for any additional duties or fees that may be added.
*Please note: Unfortunately, we are currently unable to ship our products to Mexico. In addition, we cannot ship to Moscow because packages are unable to be shipped to private addresses.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at email@example.com.
Route Shipment Protection
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect is automatically applied to your order at checkout for an additional fee.
Download the Route App to visually track all of your online orders in one place and easily file a claim with the Route team. Use the Route App to track your order and get real-time shipping updates for every part of your delivery. Download here
If you purchased Route Protection and want to file a claim you canfile here.
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team will help ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Route Protect is automatically applied to your cart for an additional fee. You may opt-out by deselecting the Route Protection in your cart before initiating checkout. By removing or deselecting Route shipping protection, Blackwing is not liable for lost, stolen, or damaged orders.
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed to you. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the cost of Route protection are not included.
Replacements: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and the Route Shipping Protection.
Route Protect covers both. To protect your order against loss or theft, make sure Route Protect is added in your cart.
If your order has not arrived, please file a claim with Routehere.
Route Protect covers damage as well. To protect your order against damage that occurred during shipping, make sure Route is added to your order.
If your order arrives damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us directly at firstname.lastname@example.org.
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via on the Route website. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur.
Stuck In Transit (Lost)
For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.