BLACKWING SHIPPING FAQs

Find the answers to some frequently asked questions regarding our shipping policies and Route Package Protection.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We also have retailers all over the world who stock our products. Please keep in mind, for any international orders, we are not responsible for any additional duties or fees that may be added.

*Please note: Unfortunately, we are currently unable to ship our products to Mexico. In addition, we cannot ship to Moscow because packages are unable to be shipped to private addresses.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

It depends on the delivery location. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

WHICH SHIPPING CARRIERS DO YOU USE?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

CAN I RETURN MY ORDER?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at info@blackwing602.com.

If you aren’t satisfied with your purchase, a return may be initiated within 30 days of the date your received your items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RETURN GUIDELINES

  • You must start your return within 30 days of receiving your order.
  • Once we receive your return request, we will review it and be in touch within two business days.
  • If the product you received was damaged, we will send a replacement at no additional cost.
  • If you received the incorrect item, we will send the correct item at no additional cost.
  • If you ordered the wrong item, we will send you a new invoice for the correct item.
  • If you no longer want the item you may send it back to us at your cost. Items must be unused to be eligible for a return.
  • Returns are not accepted beyond 30 days.
  • Subscription shipments cannot be returned.

 

ROUTE SHIPPING PROTECTION FAQ

WHAT IS ROUTE?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect is automatically applied to your order at checkout for an additional fee.

Download the Route App to visually track all of your online orders in one place and easily file a claim with the Route team. Use the Route App to track your order and get real-time shipping updates for every part of your delivery. Download here

If you purchased Route Protection and want to file a claim you can file here.

HOW DOES ROUTE SHIPMENT PROTECTION WORK?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team will help ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

CAN I OPT-OUT OF ROUTE PROTECTION?

Route Protect is automatically applied to your cart for an additional fee. You may opt-out by deselecting the Route Protection in your cart before initiating checkout. By removing or deselecting Route shipping protection, Blackwing is not liable for lost, stolen, or damaged orders.

WHERE IS MY ORDER?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed to you. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

HOW DOES ROUTE REPLACE/REFUND ORDERS?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the cost of Route protection are not included.

Replacements: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and the Route Shipping Protection.

WHAT IF MY ORDER IS LOST OR IS STOLEN?

Route Protect covers both. To protect your order against loss or theft, make sure Route Protect is added in your cart.

If your order has not arrived, please file a claim with Route here. 

WHAT IF MY ORDER ARRIVES DAMAGED?

Route Protect covers damage as well. To protect your order against damage that occurred during shipping, make sure Route is added to your order.

If your order arrives damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us directly at info@blackwing602.com.

HOW DO I FILE A CLAIM IF MY ROUTE PROTECTED ORDER IS LOST, STOLEN, OR DAMAGED?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via on the Route website. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Download the Route App here

WHEN SHOULD I FILE A CLAIM WITH ROUTE? 

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

Please review all of Route's policies here